1. If I’m a distributor, how do I place an order online?

There are two different ways to place an order:

A. On the home page, highlight “Nairobi Distributors,” and then click on “Quick Order.” A small window will appear and ask for your distributor information (user name and password). After you enter the information, a distributor order form will appear. Please fill out all of your information, enter your order, and then click send.

B. In the top right corner of the home page, click login. After you enter your username and password, you will be directed to the products page. If you want to add a product to your cart, just click the “product info” link. Enter the quantity and click “add to cart,” When you are ready to process your order just click “check out” under the shopping cart.

2. If I’m a professional stylist, how do I place an online order?

Follow step B. of question one.

3. If I’m not a professional stylist, what products can I order i?

You can purchase the following products through your hair stylist or our web-site: Dandra Solv Moisturizing Shampoo, Nairo Lites Conditioning Shampoo, Detoxifying Shampoo, Exquisite Hydrating Detangling Shampoo, Humecta Sil Conditioner, Soft Finish Leave-In Conditioner, Dandra Solv Moisturizing Conditioner, Wrapp-It Shine Foaming Lotion, Essential Botanical Oil, Moisture-Sil Hair Lotion, Wave, Curl, & Shine Styling Wax, Smokeless Detangling Crème Press, Moisturizing Crème Hairdress, Moisturizing Scalp Balm, Sheer Shine, Sheer Spritz, Up-Do Styling Spray, Gleam Conditioning Sheen Spray, ShapenHold Flat-ironing Hairspray, Vita-Sheen Hairdress & Glossifier, Define & Shine Edging Gel, Kool Player After Shave, all products in the Recovery Thinning Hair System.

4. If I’m not a professional stylist or distributor, how do I place an online order?

Follow step B. of question one.

5. How do I become a distributor

For more information on becoming a distributor, please click this link http://www.chapmanproducts.com/distributors/

6. Where else can I obtain Nairobi products?

Unless provided by a distributor, salon, or nairobiprofessiona.com, the product is unauthorized for sale.

7. What is the process when a distributor places an order?

After order is placed, a customer service representative will contact you regarding the price total of the order. The distributor must make the payment before the order is processed. Once processed, the order will be filled and shipped out by the following business day.

8. What do I do if I’m a distributor and my order is damaged during the shipping process?

If the shipping is COLLECT (the distributor pays for it), you need to initiate the claim process directly with the shipping company. If the shipping is PREPAID (Chapman Products pays for it), you MUST call Chapman Products (864-862-6282) immediately to report it, and fax the paperwork you obtained from the shipping company (864-862-6285). Chapman Products will submit the claim and communicate the distributor as soon as the shipping company approves or denies the claim.
If the shipping company approves the claim, Chapman Products will give the distributor credit for the total refund of what the shipping company reimburses. If the shipping company denies the claim, Chapman Products will not be responsible for the damaged merchandise as stated in the distributors’ agreement. If the distributor needs to replace any damaged merchandise, he/she must place a new order and pay for it.

9. What are the hours of operation?

Monday to Thursday from 8 a.m. to 5:30 p.m. EST
Friday: 8 a.m. to 12 p.m. EST
Saturday and Closed: Closed

For further questions, please contact customer service at 1-800-736-5072.